Reference

Legal terms for India accounts

Our legal pages explain how account access, identity checks, data use and request handling work for India, so you know the rules before you open your account.

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Where to ask about policy

If you want help reading a clause, checking a notice, or asking how a request was handled, you can contact us through the channels below.

Email Write to us for clause checks, correction requests, or a record of how a decision was made. We use the account email to match your case and keep the response attached to the same trail for later reference.
Live Chat Use chat when you need a quick read on a notice, a temporary access issue, or a document request. The chat team can point you to the right page and escalate anything that needs a written reply.
Web Form Send a form submission if you need to update identity details, raise a dispute, or ask for a copy of stored records. We log the request time and route it to the right legal queue.
RECORD CARE

How we handle records

We collect only the details needed to run your account, check ownership and answer legal requests.

Data Scope

We keep your name, contact route, account status and verification data only when we need them for access checks, dispute handling or record keeping. We do not ask for extra fields just to keep the profile looking complete.

Cookie Use

Cookies remember language, session state and whether your browser has already passed a security step. They do not change the legal text on this page, and you can clear them through your browser when you finish.

Account Security

Use a strong password and keep your login details private. If we spot a sign-in from a new device or location, we may ask for a fresh check before you can change sensitive account fields.

Retention Period

We keep transaction logs, communication records and verification files only as long as needed for legal duties, dispute handling or fraud checks. After that period, they are removed or anonymised under our retention process.

Change Requests

If your name, address or contact detail changes, send a request from the registered account so we can match it to the correct file. We may ask for proof before we update anything sensitive.

Contact Trail

Every policy query gets a reference trail so you can follow the same thread until it is closed. That helps us compare earlier messages, keep replies consistent and avoid asking you to repeat the same details.

Legal questions for India

These questions focus on how the legal side of your account works, from access and documents to data requests and record keeping. If something in your area changes, the local rule applies first, and we keep the page aligned with that position. For anything that needs a case-specific answer, use the contact channels above so the right team can read the record and reply in writing. That keeps the thread in one place and avoids mixed replies.

Access depends on local law and is available only where local law permits. If your location is covered, the account can be opened and the legal text for that region applies to you.

We ask for a name match, contact confirmation or document proof when a change touches identity, payment ownership or security. That lets us keep the account trail accurate and reduces later disputes.

Documents stay only for the period needed to meet legal duties, settle disputes, or confirm account ownership. Once that period ends, we remove or anonymise them under our retention process.

Yes, send the request from the registered email so we can match it to the right file. We will share what the law allows and explain if any part must stay withheld.

Cookies remember session state, language choice and certain security checks. They do not change the legal text on the page, and you can clear them in your browser if you want a fresh session.

The support team with access to the policy record handles it, then routes the case to the right queue if it needs a formal change, a data request or a written closure note.

Reply through the registered account and point to the clause that needs attention. We will check the record, compare the version in use, and correct the text where the law and our process allow it.

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